To rent a kayak from Arkipelag Kajak (in collaboration with Gokaya AB & Karlskrona Kajak AB), you must meet the following requirements:

• You must be at least 18 years old, or accompanied by a legal guardian.
• You must be able to swim.
• You must wear a life jacket.
• You must report and replace any damages or lost equipment to Arkipelag Kajak (at cost).
• You are aware that all rental activities are at your own risk. It is your responsibility to follow applicable traffic/maritime regulations. Arkipelag Kajak assumes no liability for personal or clothing damage that may occur during the rental period.
• Be prepared to show identification for all types of rentals. It is sufficient for one person over 18 years of age in the group to provide identification, and that person will be responsible for all rented equipment.
• By accepting these terms and conditions, a binding agreement is established. Upon receiving a booking, an automatic confirmation email will be sent with information about the rental period.
• In accordance with data protection laws, you must consent to the registration of your information. You have the right to have your data deleted.
• We follow the recommendations of the General Complaints Board (Allmänna reklamationsnämnden) in the event of a dispute.
• You agree to receive email communication, including booking confirmations and follow-up emails.

Booking rules:
We do not offer refunds for booked products. If you purchase cancellation insurance at the same time as your booking, you can reschedule your trip up to 72 hours before the start of the tour. Exceptions are made for thunderstorms or other circumstances that may make the paddling tour unsafe.

Info: Phone: 0721-928340, Email: info@arkipelagkajak.se (support@gokaya.se)

TIP! Adapt your trip according to your own abilities. If it's your first time kayaking or using a SUP, stay close to the shore at all times. On the lake, the right-of-way rule applies, and as a paddler, you always have to yield. If you capsize, use the kayak as a floatation aid, swim to the shore, empty the kayak, and then continue paddling.

Company Information

www.arkipelagkajak.se is provided by Arkipelag Kajak with Organization Number 020618-1190 ("Seller or Arkipelag Kajak").

Information and images on the website are owned by the Seller or partners and may not be copied without permission.

Contact Address: Slätthagsvägen 5, 371 91, Karlskrona

This agreement also applies to bookings made via www.Gokaya.se.

2. Prices
Each item is stated including VAT in Swedish Krona. The receipt shows the total price including all fees such as VAT, shipping, and payments.

3. Payment
Payment is made through the selected payment method at the checkout. The payment method is provided by Stripe in collaboration with partners.

3.1 Card Payment
Card payment is accepted by Visa, MasterCard, and Maestro. Your payment card will be charged immediately.

3.2 Swish Payment
Swish payment is accepted at the checkout (the feature is under development). Learn more and get Swish at https://swish.nu.

4. Damaged Goods, Complaints, and Returns
When you start the activity in the booking, it is important to check that the products are not damaged or faulty. If the product is faulty or damaged, you are entitled to a replacement product if available; otherwise, a full refund. The rental company inspects the kayaks several times a week.

The renter is responsible for handling and using the equipment properly. In cases of obvious negligence or theft, the renter will be held liable for any damages or theft.

Product insurance with a deductible (2000 SEK) can be purchased at the time of purchase. The product insurance covers damages, handling, and transport if the cause is not due to obvious negligence.

Upon return, the equipment must be in the same condition as when it was collected. The equipment must be cleaned, dried, and returned to the designated place. In the event of late return, Arkipelag Kajak reserves the right to charge a late fee of SEK 400 per hour.

5. Right of Withdrawal and Open Purchase
Paid bookings are non-refundable.

Bookings can be rescheduled up to 72 hours before the start if cancellation insurance was purchased at the same time as the booking. This applies to the current calendar year.

A full refund will be given for weather conditions that make the activity unsuitable or dangerous, such as thunderstorms, storms, or other weather conditions. Arkipelag kajak (or Karlskorna kajak) determines whether such weather conditions have occurred and will contact the renter accordingly. In the event of illness, a full refund will be provided upon presentation of a medical certificate.

6. Personal Data Processing
In order to receive, handle, and deliver your order, the Seller will process your personal information. All processing of personal data is done in accordance with applicable data protection legislation. You can read more about how we process your personal data in Annex 1, Personal Data Processing.

7. Contact & Customer Service
Contact the Seller via email: info@arkipelagkajak.se

8. Cookies
A cookie is a text file that is sent from a website to your computer, where it is stored either in memory (session cookies) or as a small text file (text-based cookies). Cookies are used to store login information or your shopping cart while browsing different websites. If your web browser is set to not accept cookies, you will not be able to place an order on our site. You can easily change this in the settings of your web browser. Please note that we do not use cookies to save personal information about you.

10.1 Force Majeure
Force majeure events such as war, extensive labor disputes, blockade, fire, environmental disaster, severe spread of infectious disease, or other circumstances beyond the control of a party that prevent the party from fulfilling its obligations and exempt the party from liability. Such exemption applies provided that the business cannot be conducted under these circumstances. The other party shall be immediately notified of circumstances that apply to this provision.

10.2 Amendment of Terms and Conditions
After a customer completes a purchase, the Seller is not entitled to change the terms and conditions for that specific purchase unless otherwise agreed upon.

10.3 Disputes & Laws
Swedish law shall apply to all purchases under these terms and conditions. Disputes regarding purchases under these terms and conditions shall exclusively be settled by Swedish general courts.